Frequently Asked Questions

How long will the design process take?

Start times and turnaround times for projects vary depending on my workload at any particular time and on the complexity of each individual project. When supplying you with a quote, I will also provide you with a guide to my current delivery timeframes for projects. For example, when the initial concept designs are likely to be ready and how long to expect each round of revisions to take to turnaround.


How much do you charge?

For the majority of projects, I prefer to provide clients with a fixed rate quote for each individual project, rather than billing by an hourly rate. This means that you know how much the design work will cost and there are no nasty surprises when I bill you at the end of the project. Each client is unique and I tailor their quote to suit their individual requirements.


Can I discuss my project with you over the phone?

Although many of my projects have been carried out completely using just email contact, I am happy to discuss your requirements over the telephone should you require. All new clients will be supplied with my phone numbers should they need to contact me.


Who will own the copyright to my design?

On receipt of full payment, the exclusive copyright of the final chosen design is automatically passed to you. I do however retain the right to display the design in my portfolio, or for promotional purposes on or offline.


How will I receive my artwork?

Your final artwork will be supplied to you via email or YouSendIt for larger files, in a variety of formats for use in both web and print. These will include PDF, JPEG, GIF, TIFF and EPS files. Other formats can also be provided on request.


I want some marketing material designed for print, what will you need from me?

You will need to you supply me with any logos, photos, illustrations and text copy you want included in the design piece. If required I can source suitable stock photos and illustration to suit your project.


Do you provide a printing service?

Of course, if you would like me to organize the printing of your business cards, stationery, flyers etc that is not a problem. If you would rather use your own printer and for me to supply you with your design via email that is also not a problem.


I need a website, can you help?

As I am not a web designer/developer I would suggest you look for someone who specializes in this subject. However, I can provide your chosen developer with designs for landing pages, web banners etc.