Terms and Conditions

The following terms and conditions apply to all design services offered by Bubblefrog/Lydia Leyland. By requesting services from Bubblefrog/Lydia Leyland you are agreeing to the following terms and conditions, whether or not you have been provided with a copy.
If you have any questions regarding these terms and conditions, please get in touch.

Copyright - Lydia Leyland, owner of Bubblefrog, owns the copyright of all content, materials, logos and design elements from within www.bubblefrogdesign.co.uk, unless otherwise stated. These elements may not be copied, reproduced, rewritten, published or altered in any way without written permission from Lydia Leyland.
On completion of any commissioned design work, full copyright is passed to the client once payment has been received in full. However, Bubblefrog retains the right to use the final artwork in any portfolios or for marketing/advertising of my services, both on and offline.
The copyright of any earlier concepts or design ideas that may have been supplied to you to preview remains with Bubblefrog. I retain the right to use such initial concepts in future projects.

Deposit - Before undertaking projects over £300, a non-refundable deposit of 50% is required. If a client requires their design to be printed by myself, printing will need to be paid after the artwork has been approved and prior to the work being printed.

Price changes - Bubblefrog reserves the right to change prices at any time without notice. However, if a client has already commissioned any services from Bubblefrog prior to any change in prices, that commission will not be subject to any increase, but any subsequent commission may be subject to an increase.

Cancellation rights - You have a right to cancel your order at any time. In the event of cancellation you will be invoiced for the cost of the work carried out so far based on my hourly rate. If no work was completed, you will not be charged.

Payment - Bubblefrog accepts payment by BACS, cheque or cash, within 10 days of the date on the invoice.
I reserve the right to withhold final design files until full payment has been received for a project.
Any payment returned by my bank will incur an administration charge. This will be invoiced and added to the outstanding debt owed by the customer.

Recommended suppliers - Bubblefrog may recommend third party suppliers to work alongside me on your design project. These may include printing firms, copywriters and web developers. Should any of these companies be required, I will be happy to liaise with them on your behalf. Bubblefrog will not be held responsible for any problems or delays that may occur from using suppliers recommended by myself.

Security - Bubblefrog uses firewall and virus checking software to ensure the security of any emails or files I may send to you, from the external threat of hackers and virus infection.

Design service terms - Bubblefrog reserves the right to refuse to commit to any project that I may judge as unfit due to content or otherwise.

The acceptance of a project shall be deemed as a contractual agreement between the client and Bubblefrog. I cannot always guarantee to start work immediately on a project but will inform the client of estimated timescales upon acceptance of the project.

Photographs, images and text supplied by the client must be the clients own or licensed for use by the client. Bubblefrog cannot be held responsible for any breach of copyright or any other right caused by reproduction of materials supplied by the client.

The copyright for all material provided by Bubblefrog, such as graphics, photographs and text, will remain the property of Bubblefrog until full payment has been made.

Privacy policy - Bubblefrog is committed to protecting your privacy. Any information I collect from you is used only to process your order and to provide you with the best possible service.

Bubblefrog will give you the chance to refuse any marketing email from myself at any point in the future.

The information I will collect from you in order to work on your design project includes your name, address, phone number and email address.

The information I hold will be accurate and up to date. You can check the information that I hold about you by emailing me. If you find any inaccuracies, please let me know and I will delete or correct promptly.